Odometer/Trip reset switch

[Koinz]

Re: UK Super Tenere Console/trip reset failure

Is this limited to a UK problem, maybe just the Euro bikes? Haven't heard anyone else complain about it here in the US or Canada?

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Spent a long time on the telephone with Yamaha UK today and Im VERY dissapointed with their response. Enough so that even though I otherwise love this bike I dont think I'll ever fill Yamahas pockets again. I intend (when I have time)...to write to watchdog, DTI etc etc...SO please pm me any info that you think may help. Some of you have already thank you. Here are some comments I had to endure on the phone today. "ooh dont believe anything you read on forums sir". "Bikes do break sometimes sir". "We dont know who makes the consoles sir and its information that is not neccessary for yamaha to know".
I also spoke to a technician that was very kind and did agree that he has come across this problem before!!. Mmmmmm
How long will we have to wait until this becomes a recall? I'm feeling really down about it. Love this bike but REALLY cross about the treatment Ive had today.

 

[twinrider]

Re: UK Super Tenere Console/trip reset failure

Is this limited to a UK problem, maybe just the Euro bikes? Haven't heard anyone else complain about it here in the US or Canada?

I haven't heard of this problem before either in the thousands of posts I've read about this bike. Hope the OP gets it sorted to his satisfaction, but I don't think it's a widespread problem like the headlight harness is.

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Hi twinrider. There have been posts on this forum about it before. I have pm messages from 6 uk owners (from this forum) 3 of whom, like me, that have had two consoles fail. Another guy from Istanbul...(also on this site) and apparently some on another website. My advice would be watch out for it folks because its EXPENSIVE! Its also quite possible that others may have this problem but dont want others to know their clocks have been changed? Mileage starts at zero on the new clocks! Sorry for any typos (my stubby fingers on this keyboard)

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Another option is maybe getting the clocks fixed. Has anyone used someone in the uk that they could recommend. Chap I spoke to at Yamaha uk the other day reckoned its a micro switch that stops working.

 

[The Ferret]

Re: UK Super Tenere Console/trip reset failure

The microswitch will be the switch 'viewdvb' checked out. If it were just the switch you can by a bag of them for a few quid. Any TV repair man could solder one on the board.

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Thanks for that Ferrett. Busy at work at the mo. Thats often the problem eh...otherwise I would be much more proactive in chasing this up with Yamaha. Hopefully Ill get some time soon and will of course let you all know the outcome.

 

[cakeboy]

Re: UK Super Tenere Console/trip reset failure

i find all this a bit of a worry . the tenere,s one big selling point to me is how utterly reliable it is ..but.. we seem to be seeing more and more "expensive" faults cropping up and on a bike that cost £13k new this is not on . this wouldnt be so much of a problem if yamaha were to admit there is a fault and replace the parts " no matter what mileage " as clocks should be made to last the life time of the bike . when did you ever hear of a clock failing on a jap bike ? ....NOT GOOD ENOUGH YAMAHA .. ::005::

 

[snakebitten]

Re: UK Super Tenere Console/trip reset failure

More and more expensive faults?
I admit this button issue is now starting to gain a bit of steam, but after nearly 4 years of history, I still don't see any kind of documented common expensive repair on a Tenere. And while I wouldn't call $500 an insignificant sum, it pales compared to what I call an expensive repair that IS found common on many of the Tenere competitors.
A set of premium tires and dealer labor rates to mount them can approach $500.

Still, my sympathies to anyone whose clock broke outta warranty.

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Cakeboy...you are absolutely correct. My second one has only lasted JUST over 12 months and I know of two others on this forum that are now on their third console. IF i replace mine now it will be my 3rd one! Snakebitten...your figures are out a little Im afraid. The first time mine were changed the dealer said that if Id payed for it it would have cost nearly £800 (pounds not dollard). Now that Im out of warranty Yamaha are offering me a special deal of £300 +VAT for the clocks (ie £360)..then fitting which is £66 per hour at my dealer (minimum 1 hr for that according to the dealer, so even with the 'special' deal it would end up costing me £422! Maybe I dont earn enough (ahrem...let me rephrase that...I dont)...but to ME that is a LOT of money especially seeing as in the 300,000 miles Ive ridden i my life on loads of different bikes Ive never experienced this problem before. I think it really sucks. I could change my tires 2+1/2 times for the same price!

 

[twinrider]

Re: UK Super Tenere Console/trip reset failure

I have pm messages from 6 uk owners (from this forum) 3 of whom, like me, that have had two consoles fail.

Maybe it's a problem unique to UK bikes. Isn't the dash a bit different with the ability to switch between miles/km?

 

[Rasher]

Re: UK Super Tenere Console/trip reset failure

Could be a problem with UK fingers :

I also think Yamaha should do something, this is where (for all of their faults - literally) BMW score way higher than the Japs, the "Goodwill" system should come into play here, BMW often will do these type of fixes for free, and almost certainly do in the event of a full dealer history, this is why so many people keep going back to BMW.

It was almost good enough for me to buy another after my first GS had a fair number of issues, not quite in the end, but pretty damn close as I knew regardless of anything going wrong I was highly likely to be looked after, I went the other way of buying a bike highly likely to never fail badly.

Although this is now being quite well reported I bet only a relatively small percentage of bikes will fail, if Yamaha were to swap units FOC the cost per bike averaged out across all those sold would be pretty small, and probably much less than the cost of losing sales, if this happens to me and I get no Yamaha support (and it looks like I won't) it will also be the last Yamaha I ever buy.

If they offered a free replacement to those with FDSH and maybe half price to those without it would also boost the dealers workshops as (like with BMW) I would see some extra value in using the Yamaha dealer for servicing.

For anyone with multiple failures I would also suggest looking into action in a small claims court, you need to take the supplying dealer to court and not Yamaha, but I think there is a good chance here as you can prove it is not fit for purpose with multiple failures - do not forget magistrates are normal (sort of) people and you can present it to them as to how happy would they be if they bought a car and had this happen - maybe just the pressure of being in court and risk of publicity if they lose may have them handing out a new console.

I would also look into repairs, there are a number of companies that do repairs for car and motorcycle consoles and conversions (kmh - kph) these folks can also match up mileages on new consoles (or fiddle mileages if they are dishonest) may be worth looking some up - if they smell some repeat business they may be willing to take a look and see what they can do.

Has anyone checked beyond the switch for cracks in the circuit board / dry joins on the switch - again a TV repair man may be a good bet for having a look-see.

Let's hope the 2014 one does not pull the same trick as I bet that is even more costly :exclaim:

 

[cakeboy]

Re: UK Super Tenere Console/trip reset failure

it makes me wonder if yamaha knew it had a problem with the old clocks and that is why they have changed them on the 2014 model ... :-\

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Exactly cakeboy!! I asked Yamaha that and got a rather defensive and immediate reply of 'no..the change of clocks is nothing to do with that'...mmmmm
The way Im feeling..even though I still like this bike is that I wont buy Yamaha again. Prior to this bike Ive done over 250,000 miles on mostly Hondas and Kawasaki etc and Ive never had to replace such an expensive part 3times when the bike is still so young. Ah well...fed up with trying with Yamaha now. Guess they've won!

 

[viewdvb]

Re: UK Super Tenere Console/trip reset failure

Cakeboy...you are absolutely correct. My second one has only lasted JUST over 12 months and I know of two others on this forum that are now on their third console. IF i replace mine now it will be my 3rd one! Snakebitten...your figures are out a little Im afraid. The first time mine were changed the dealer said that if Id payed for it it would have cost nearly £800 (pounds not dollard). Now that Im out of warranty Yamaha are offering me a special deal of £300 +VAT for the clocks (ie £360)..then fitting which is £66 per hour at my dealer (minimum 1 hr for that according to the dealer, so even with the 'special' deal it would end up costing me £422! Maybe I dont earn enough (ahrem...let me rephrase that...I dont)...but to ME that is a LOT of money especially seeing as in the 300,000 miles Ive ridden i my life on loads of different bikes Ive never experienced this problem before. I think it really sucks. I could change my tires 2+1/2 times for the same price!

Don't pay your dealer to do it - it really is ridiculously easy to swap the console and, if it not a warranty job, there is no need to involve the dealer. Remove screen (4 screws) and remove 4 quick-fit poppers that hold the small top panel. Now you can access the three mounting nuts that hold the console. The front two are easy but the rear is a bit tricky for big hands like mine. Tip is remove the front two and the connector (the latch holding that is unseen at the back and just needs squeezing) then you can tilt the console a bit to make the rear accessible. Reverse to fit replacement. Time about 10-15 minutes. Bet the dealer will charge his workshop minimum - probably £66.

Regarding UK Small Claims Courts, the system is cheap and easy to use and, having used it once with a faulty freezer, works very fairly. If you first consult the Trading Standards Office, you may be able to discover, as I did with the freezer, that there is an established period when you have the right to expect that the product should work (the freezer was up to six years) and that bears no relation to the manufacturer's warranty. Armed with this quote from the TSO, you will have a good case even if the action is defended. There is also a 50/50 chance that the defendant won't even bother to turn up which immediately gives judgement in your favour.

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Magic. Thanks viewdvb. All very useful info. Just wish i had time to puruse the small claims court procedure. Will see what I can do. Cheers

 

[Happy Snapper]

Re: UK Super Tenere Console/trip reset failure

So down here in Australia mine has just gone tits up. Left switch failure. Any updates on recalls or fixes on this?

Cheers

Mark T

 

[The Ferret]

Re: UK Super Tenere Console/trip reset failure

In the UK Yamaha disown the issue but offer a replacement unit for around £350

 

[Happy Snapper]

Re: UK Super Tenere Console/trip reset failure

Well... piss poor effort Mr Yamaha.

I will be contacting Yamaha Australia on Monday to sort this out I hope.

Must be somebody out there who can repair them ?

 

[stutrump]

Re: UK Super Tenere Console/trip reset failure

Mark T. Please shout loudly about it!!! Its about time Yamaha admitted this!! Shame on them. I had two units fail and then gave up arguing with them for other reasons. Good luck and please let us know the outcome.