Will do thanks. ::008::Checkswrecks said:
Cooked Headlamp Harness
- Thread starter Dallara
- Start date
Did any of you with the problem ever have a smell while stopped with the bike on? Like in a garage?
I've had a 'hot' smell since I bought the bike I always assumed was some sort of assembly lubricant off gassing. (I'm still under 1000 miles)
I've had a 'hot' smell since I bought the bike I always assumed was some sort of assembly lubricant off gassing. (I'm still under 1000 miles)
I thought I smelled somethign yesterday on the ride home but I just blew it off as teh old ford pickup in front of me but looking back now it was my harness.GarageMonkey said:
I just got a call from dealer pics were sent to yamaha and upon closer inspection the plug was beginning to melt so yea it's not happenign I'm just dreaming all this up. he was calling yamaha back to find out what they want to do about it. So no bike today it's down and out. Time to fire up the DR650 glad I didn't sell it. My trusty old mule.
My dealer called me late today and told me they didn't wait for Yamaha to approve a fix instead they ordered a replacement harness and hope to have it back going by friday of next week. That is if the part gets here on time like it should. He also told me the mechanic who is a long time friend of mine is going to check the bike for a proper ground since he does not feel comfortable just replacing parts so they can simply fail again. Other words he wants to know what caused this to happen in the beginning. I'm down with that. I told him he has four weeks or less since that's when I leave on my first vacation of the year. As for the yamaha hate I still am not happy with their attitude toward me and I will get that resolved in due time.
tomatocity
Active Member
2011 Site Supporter
2012 Site Supporter
2013 Site Supporter
2014 Site Supporter
Roy, glad to see you are moving forward with excellent assistance from your dealership. Always good to have good people on your team. One thing I see that is not doing you any good is taking this personal. First rule of business is never take it personal. The person on the phone is doing his job as you were. Next time you don't get what you need ask for your concerns to be escalated to the next level. Usually changes their attitude, not for being rude, though for not doing his job. You sound as though you can be calm and calculated so use that tool for your advantage. For a straighter line, look further down the road.roy said:
For the moment I have calmed down but still very unhappy with Yamaha overall. I can't wait for the service survey to come my way. Shop/dealer A+, Yamaha corporate F+ as in failure. I once had a similar experience back in '97 with Suzuki over a GSX-R750 motor gone bad at 800 miles. Same mechanic that now works for the Yamaha dealer is the same guy who rebuilt my 750. So I'm in good hands with him.tomatocity said:
You may want to investigate a different dealer, or at least some feedback from the mechanic you know and trust. In general, vehicle dealers do not need preapproval to do warranty work. In fact, in most cases, including the manufacturer I work for, the service centers own the warranty call. What was the cause of the failure and is the item that failed within the coverage period specified in the warranty statement. The dealer makes that determination and then when repair is complete tenders an invoice, either to the warranty system of the mfr, or the customer, or sometimes good will is issued.roy said:
I found mine melted this spring as I was getting her ready for the riding season. Called my dealer, explained what I found and that I needed the recall done. He checked parts on the o ring and the harness. Had the o ring, did not have stock on the harness. He said let me order a harness and I'll call you when I have it. Then we can set an appointment. When I did take it in, it was done same day.
I am so lucky, this awesome dealer is within 40 minutes of my house, and yes I have 4 or more other OK dealers closer.
Me= happy customer.
Be careful with that customer sat survey. If the dealer really is good and it was a simple misunderstanding, those survey's are aimed squarely at the dealer. If you score it less than satisfied it goes generally against the dealer, no matter the words you put in the text box.
I know exactly how it works. Yamaha requested pictures before any work or parts could be ordered. Mr. Product Specialist a-hole clearly told me he was waiting on the proof through his email before proceeding. As for the survey the dealer knows how I feel toward Yamaha and Yamaha knows my feeling toward them it was yelled out loud and clear. The dealer got an A+ from me on the fuel pump o-ring deal so they know I'm in good with them as for Yamaha they can kiss my butt and I've made that clear. I most likely won't ever buy another one of their motorcycles. And that is based completely off what transpired last friday between me and them. They know it and have heard it before I'm sure but I don't go back on my word so there that's solved.Bigbore4 said:
nope,mingo said:
I know where Roy is coming from, that sort of treatment is what alienates customers. I handled Executive Complaints for our business unit for years. Most complaints that drove a customer to contact an exec were over treatment, not product. If I was treated as he was I likely would be as hot. I am a 6 time Yamaha new customer, however with a great dealer. I have never needed to contact a regional guy, my dealer takes care of me.
While I disagree with some of what Roy has stated, what he has experienced is EXACTLY what angers customers to the point of changing brands. One bad interaction and that customer is lost forever rather than customer for life.
Roy, you may not agree, but I know if you were in my neck of the woods or closer to one of the dealers others give rave reviews, your experience would have been different. Unfortunately you talked to some dipshit, corporate one week wonder that had all the wrong answers. That one encounter has soured your first experience with a terrific brand. This bike is number six new for me, and the o ring and harness were only my 3rd warranty event ever, at somewhere around 200k miles total. Give your dealer or another a chance to make it right. By all means send a letter to Yamaha Motor Corporation of America, Nick Yangi. Tell him about your lousy customer experience. They usually listen. If you can find an email through Googling great, otherwise snail mail to corporate in CA.
Beyond that, dont let a bad Customer Support experience louse up a great bike and riding experience.
my .02
Combo
DSN
Founding Member
2011 Site Supporter
2012 Site Supporter
2013 Site Supporter
2014 Site Supporter
I agree Dave!Bigbore4 said:
::026::
Update: I called the dealer today and the harness did come in. They were headed to look at it and install the new one but in the process of trying to conclude what caused it. That was at noon. I went home after work and hit the yard mowing. Low and behold I finished about 6:15 pm and had three missed calls on my cell with a voicemail message wanting me to call that they had a question about my Denali II hookup. I knew this would be the next thing in the bag of tricks. I called and only got their mailbox so I left a message. So having not actually talked with them I can only think they are going to throw the failure off on the Denali's. Gotta be kidding me they are hooked up per the instructions, Positive and negative to battery, high/low trigger wire to the headlight wire at the connector behind right side panel using the supplied positap connectors. Same thing on the 12v switchable power source wire right next to high/low trigger wire. So tell me how could the Denali's be causing this? Absolutely not they can't!! This is BS and I plan on raising the roof tomorrow at first light there. I guess everyone here that had a failure had auxillary lighting, I read the whole thread and didn't see a one, only me. ::009::
Said it once and I'll say it again this company is on the way out of my life as is this friggin bike. ::010:: Can't believe I waited a year for this POS and now have to deal with a sorry company now over a obvious wire/connector defect. This is BS and i am not putting up with it. Those damn Denali lights are not the cause of this problem. But it gives the mother ship a way out without admitting a problem. Piss on them!! ::007::
Said it once and I'll say it again this company is on the way out of my life as is this friggin bike. ::010:: Can't believe I waited a year for this POS and now have to deal with a sorry company now over a obvious wire/connector defect. This is BS and i am not putting up with it. Those damn Denali lights are not the cause of this problem. But it gives the mother ship a way out without admitting a problem. Piss on them!! ::007::
How many have failed on here? I count 6 but could have missed a few in the long thread.
Playing devils advocate here >
they will get my point on this tomorrow that this is not a one time failure but it could very well result in my one time yamaha ownership by the end.
Playing devils advocate here >
they will get my point on this tomorrow that this is not a one time failure but it could very well result in my one time yamaha ownership by the end.
You may not want to hear this Roy, but you need a new dealer dude. This aint that hard.roy said:How many have failed on here? I count 6 but could have missed a few in the long thread.
Playing devils advocate here >
I have the Denali's, In fact between the Denali's, the grip heaters, the Powerlet stuff, the terminal strip relay and ground buss that feeds it all, the electrical area is crammed full. My harness was replaced, no questions. Heck, I never even spliced into the high beam wire. I tinned the Denali high beam sense lead and pushed it down in the connector body against the terminal. The connector I shoved the Denali wire in was the bike end of the one the harness in question connects to.
No fuss, no phone calls, except the call to tell me it was done.
Last fall not long after delivery, one of my headlight bulbs burned out after a few hundred miles of gravel. I swung into a Yamaha dealer in Laramie WY. They had not even seen a Super Tenere. I figured to purchase a bulb, I view bulbs as consumables. They swapped it out on Warranty, bike was only a month old. He did arch his eyebrows a tad when he saw it had 7500 miles on it in that month.
anyway, ::021::
Dave Out
Bigbore4 said:
Ditto, ditto, ditto & +1, Dave.
I don't know if Roy has read the thread, but I think I was the first one on this forum to report the issue, and though I had a very slight questioning from Yamaha in Cypress about the issue I *NEVER* had any problem whatsoever with my dealer. He ordered the harness as soon as I told him (though Yamaha initially backordered it), and he kept pushing them - as I did, calmly - until the new harness was here. There was never any question with my dealer that the harness would get replaced, and that I would *NOT* have to pay for it, period.
Even if that meant Yamaha balked and my dealer picked up the tab.
In the end Yamaha came through, and quite well in fact, getting me a harness well before they initially said they could.
Roy may not want to hear this either, but perhaps approaching this entire issue with a bit less hostility and animosity might help things along better. Stamping ones feet and posting repetitive raving rants here on this forum is not going to solve anything. After all, I don't think anyone here works for Yamaha, nor do any forum members have any influence with them or your dealer. What's the old saying... "You catch more flies with honey than with vinegar"?
And before you lay into me, Roy... Remember I have had my own headlamp harness melt. My dealer saw to it that it was replaced, and that it didn't cost me a thing. And even more important to note is that the headlamp harness is the *ONLY* thing that has caused any problem on my Super Tenere, and I rolled 13,019 miles over on it this afternoon - in 9 months exactly.
I wonder if Roy got this postal when he had the problems with his Suzuki...
Just my two centavos...
Thanks, Dave! ::008::
Dallara
~
Got to 100% agree with Dallara here. You haven't even talked to them and you're freaking out - maybe they just had a question about the hookup - especially if they are troubleshooting deeper to try and find a cause. I can tell you from experience as a Service Manager at a high-volume car dealership, I make calls like this all the time to customers who have put aftermarket accessories on their cars, because if I can find out how they hooked something up (or where they had it done so I can talk to the installer) it saves my technician's time from running down a wrong path to solve their problem.roy said:
I can't tell you how many times my techs have fixed screwed up installs of aftermarket accessories by customers who 'followed the install instructions'. Either the customer screwed up, or the instructions were crappy, and while we're in there it's easier to just fix it than deal with another problem two months from now because of an install that's obviously going to cause problems. Because no matter what, the dealership is out to get them, and my technician with 25 years of experience dealing with this stuff knows less than the part-time kid installing stereos at "Jim's Super Speaker House"... ::010::
I'm not saying the dealership is doing things perfectly here, I don't have enough information, but at least give them a chance to make it right before you trip off-line on them. And no, Yamaha is not going to admit to having a problem publicly, even if they know about it, because they are likely collecting data and talking to engineers, and working on a fix behind the scenes so they can issue a TSB instead of getting into a full-blown safety recall. I'm not saying that's right either, but it's the reality of how these things work.
And by your tone throughout this whole thing, I'm betting the dealership hopes you do find another dealer to deal with. It sounds like you'd be a total joy to conduct business with....
Look I am freaking out and pissed off because it's yamaha stirring all this up. Not the dealer! The dealer actually was consulted when I hooked the Denali up. All was good then. I do not like to be played with, I have fought Suzuki for 35 years on worse things than a few wires and a plug. I always won too!! I am convinced this company does not honor their warranty very well if at all. Pass the buck to the buyer. No hostility until I had the pleasure of talking to Mr. Product specialist. I am on the defensive now and will be until I get this thing home and a for sale sign on it. That is more against Yamaha than anything. I don't support a company as crude and rude as this one.
The Denali's couldn't have been easier to hook up. I didn't hook it up wrong it has been working fine for 5 months. No issues except Yamaha's cheesey wiring loom and chinese plugs.
And for the passive types I'll refrain from updating any more you are own your own do what suits you lay down with the enemy.
The Denali's couldn't have been easier to hook up. I didn't hook it up wrong it has been working fine for 5 months. No issues except Yamaha's cheesey wiring loom and chinese plugs.
And for the passive types I'll refrain from updating any more you are own your own do what suits you lay down with the enemy.
Roy, really.. It is a couple pieces of wire, a few fittings and a relay. You could do this in a few hrs. and be riding.roy said:
I was super pissed at Yamaha and was ready to sell my bike. After I settled down and with the help of a friend, the bike turned out to be a great bike.
It is not like Yamaha is the only manufacture that will question warranty claims. They all do..
If you really don't like the bike, sell, trade or burn... You will be much happier...
roy said:
The word of the day for you, Roy, is P-R-O-Z-A-C
You're speculating and going off on stuff that's not even taken place yet. You'd probably have been disappointed if you were one of us who have valve seats replaced in FJRs that were already out of warranty. Oh wait, Yamaha picked up the tab. Key switches? Darn Yamaha paid for it again. You get my drift...
And since you'll be selling, just remembered those immortal words of the flight attendant: "Bye-bye"
Well, I feel like I contributed to this mess. When I found my connector burned up, I attempted to fix. Then I found Dallara's thread and ordered the connectors. When they came in I added a heavier ground wire and installed, no problems since. I also ordered the wireing harness, but it was back ordered and I cancelled when I got the new connectors.
I did show the mechanic the burned harness connector on the bike when I had it in for the fuel pump gasket fix. I doubt they did anything tho.
I reckon I should have filed a warranty claim, would have helped move the process along. I DIY if at all possible tho, so my bad.
I did show the mechanic the burned harness connector on the bike when I had it in for the fuel pump gasket fix. I doubt they did anything tho.
I reckon I should have filed a warranty claim, would have helped move the process along. I DIY if at all possible tho, so my bad.