Just received mine today from the dealership. I have some bad news. After the recent posting about the OEM being junk. Like some of you I posted and wanted a response but instead I had to find out the hard way. Once I got all three boxes home. I thought to myself and take some pictures and do a how too. Well that quickly changed. As I assembled the first bag (Top) I closed the lid and pressed down, in which the instruction, video and everyone else who has these panniers have done. I did put a little oil on the key because, like other postings about the factory panniers the key, sticks a little. Well that’s when it happened. The key wasn’t coming out. It was stuck in the key whole. I turned the key to the left and the release handle opened up. But when I tried to turn the key back to the center. It was stuck. I tried to turn it left and right, and as soon as I put the key it, SNAP. The key was now in half. F*&%!!!!!!!!
I called my dealership and brought the top pannier back in. They quickly made me another key and made several more to try to open the pannier. Well they got the factory key out and then broke two new keys in the lock.
I did notice that the keys for the ignition, and everything else, are aluminum and the lock’s on the panniers are steel. So, with in a few frustrated twists, nap!
Well the parts manager came out and told me that they cannot get the pannier open and he finished his conversation on the phone with a yamaha supplier and
“Yamaha has been having problems with the panniers system. Thus, having Yamaha put on a video on the Super Tenere web page on Yamaha-motors.com. The pannier is covered under warranty and Yamaha would replace it. The supplier also said that the pannier system, will be changed at the end of this year and something new will come out of the S10 some time in 2012, because Yamaha knows there is a problem with the design”
So it comes down to me. If I want to keep the system or go to an alternative. Now I must inform you all that I put together both side panniers. Not a problem at all with the lock, key, or closing and opening the boxes or the release latches. So I did take a few photos. Personally, I think I just got a junk lock from the factory. I like the way the system works for easy on/off capabilities, like most of you, that why I bought it. I will put up some more info once, the part managers contacts me tomorrow.