2012 Tenere in the Shop

[snakebitten]

Yea, the tech that has serviced it for 3 years was not worried about it a bit. He was quite taken back when they denied the claim.
Timing wise it was right after a rash of folks reported getting theirs done under warranty. There might have been some kind of regret higher up?

Don't know. But like I said, I won't let the folks in the "back office" sour what a great job everyone else has done. From the folks in Japan, that we all thanked in 2011, to the folks at my dealer who have always made me feel they appreciate my business.

 

[Koinz]

I plan to take mine in under warranty before it expires and get the updated part. I don't see how they could deny the claim if you can prove that it's gotten much louder and stays on longer as that is not normal. If they take no action and then later on there's a problem like OP had then you have a valid claim even if your warranty has expired.

_

Use your phone and make a short video when the engine is stone cold. After the first startup, the CCT gets pumped up and may not rattle as bad. I did that and the dealer clearly heard the startup rattle. Replaced under yes warranty no issues.

 

[tomatocity]

It might be that Yamaha is afraid this might become a Recall. This could be avoided by issuing a Technical Service Bulletin (TBS) and having the CCT replaced before it costs BIG money, as in the case of REM and his disaster.

I do believe Yamaha and Y.E.S. do a respectable job with the information they get from the Field Managers and Service Department. There is a missing communication link somewhere and it needs to be corrected. We are not the enemy though we are the persons purchasing and using their products for adventure travel. The Field Manager for these parts recently took a job with Kawasaki.

Someone mentioned they contacted YES. Can you share the contact information with everyone? I checked the internet and their contact information was not available.

 

[Ramseybella]

My 2014 CCT was bad right out of the box, from Stadium Yamaha had no choice but to have a manual CCT installed.
The owner Jason at Stadium was starting to work with me on having it replaced under Y.E.S. at Bobby J's in Albuquerque concerns that if something happened to the engine with the manual CCT it would void warranty, then I never received a reply in two months.
I have left him and his staff numerous messages and not one peep!
Last call I will let them know I have the $126.00 paper weight that I intend to return to you and hope your decent enough to refund my money for a faulty part.
Truly disappointed in these guys and Jason the owner.
Never the less the manual one works just fine!

 

[SilverBullet]

Use your phone and make a short video when the engine is stone cold. After the first startup, the CCT gets pumped up and may not rattle as bad. I did that and the dealer clearly heard the startup rattle. Replaced under yes warranty no issues.

Yes I definitely plan to do that. I already have a video of bike at start up as delivered new. Will take another every three months to prove the progression of the noise so should be a slam dunk that it is not normal at 9-10 month point as my plans have me putting many miles on this bike my first year.

...The owner Jason at Stadium was starting to work with me on having it replaced under Y.E.S. at Bobby J's in Albuquerque concerns that if something happened to the engine with the manual CCT it would void warranty, then I never received a reply in two months.
...

This is exactly my concern as well so will not even consider a manual CCT until my factory warranty has expired. And before it expires will hopefully get the updated CCT installed and as long as that stays quiet I will not be concerned.

_

 

[greg the pole]

With the manual CCT, there should be very little maintanance. Mine has roughly 5 thou on it now. It's a simple animal, and shouldn't cause issues.

Will check at oil changes...and that's about it. Yamaha has dropped the ball on the tenere and FZ09 CCT's.
My old fz09 is growly. the new owner ordered a manual cct.

This is a small part that can cause a major failure, not worth the risk.

Yamaha should stop faffing around like ktm with their 1190 airbox issue. note to owners was....oil the airbox/filter ridges, to prevent dusting...
Anyone making notes... ::015::

 

[BWC]

It would be interesting to hear from any of the 2nd gen. 14-15 owners if they have had any CCT noise on start up.
My replacement CCT from the 14+ bikes has been installed now for 31,000 km in my 12 with no more cam chain noise on start up. Time will tell if its a long term fix.
Manual CCT works fine, but be careful in adjusting a manual one. I have seen some think that once a manual adjuster is turned in and chain is quiet, a little more adjustment cant hurt. Easy to put to much tension on the cam chain and damper assembly speeding up chain stretch and damper wear.

 

[eemsreno]

I personally think Yamaha needs to get on the ball with this problem and put out a Tech Bulletin.
I do not like their idea of waiting until it rattles before replacing it.
I don’t remember the exact mileage [without going out in the –9*F garage to see my log book] maybe around 80,000 miles
But when Michelle and I left for Hyder, Alaska our bike was perfectly quiet at start up, by the time we returned home 6,850 miles later, I didn’t even start it again until I got the CCT replaced it was so noisy.
I feel they are playing with fire on the reputation of what has the potential of being the most reliable bike out there.

 

[EricV]

It might be that Yamaha is afraid this might become a Recall. This could be avoided by issuing a Technical Service Bulletin (TBS) and having the CCT replaced before it costs BIG money, as in the case of REM and his disaster.

I do believe Yamaha and Y.E.S. do a respectable job with the information they get from the Field Managers and Service Department. There is a missing communication link somewhere and it needs to be corrected. We are not the enemy though we are the persons purchasing and using their products for adventure travel. The Field Manager for these parts recently took a job with Kawasaki.

Someone mentioned they contacted YES. Can you share the contact information with everyone? I checked the internet and their contact information was not available.

My experience was that the push back on CCT issues is completely coming from the warranty reps at corporate level. For what ever reason, they don't think this is a issues, and fight tooth and nail to prove that something else happened instead of a CCT failure, then drag their feet in approving the repair after a failure, especially a catastrophic one.

Go to the dealer, as for your YES case #, the name of the YES manager handling your case, and the contact number for them. They can't give you his direct phone, they don't have it either. Most of their communication with them is via the Yamaha system, sort of like PMing here. You'll get a phone system, Operator or automated), you will get put on hold repeatedly, and the ass hat may not pick up the phone, letting it go to voice mail. Don't wait for him to call you back, call back several times, at least three, each day until he picks up the phone or calls you back.

Ask very specific questions. Why has the repair not been approved? What exactly does he need to approve the repair? (parts shipped to him, etc.) Who is the regional rep? Can they physically look at the bike/parts at the shop and approve the repairs? (Usually yes, no pun intended, but you have to get lucky with them being close enough at that time to go to your dealer, they travel a lot.)

These idiots think that the Super Tenere is "new" so shouldn't have any problems like this. Even when you patiently tell them you have xx,xxx mileage. FYI, I expected to talk to someone in Irvine,CA but he was in Michigan.

 

[Hungry Tiger]

I forgot to mention:

When the Tenere would not start there was a Fault Code '14' - Accelerator position sensor signal 1 (throttle angle).

Had same prob at 52300 mi. Wud not do hot restarts, then wud not start period. Same error code for TPS. Valve adjust (first) solved it. Changed to the '14 CCT at that time. Now have 12,000 mi on it with no problems (very quiet on startup).

 

[~TABASCO~]

Had made arrangements to have the valves checked in a week... so the next Sunday I rode a group asphalt ride and the Tenere ran well. Monday I rode for daily transportation. The night was cool, the engine ran a bit rough and there was noticeable increase in engine braking. Tuesday morning got ready to ride to Lodi and watch / help Don in Lodi with a few projects. The Tenere tried to start with loud CCT noise. Would not start Had it towed to the dealership on 1/27. Today I discovered they pulled the spark plugs, ran a Compression test and then a Leak Down test.

Compression test: 167 and 171
Standard compression is 96.7
Minimum - Maximum is 83.9 - 108.1

Leak Down was 96% and 96%

They said the leakage was caused by the intake valves

Said they called Yamaha and are waiting for an answer. Also they questioned me what my riding style is and documented it.

I asked them to check the Cam Chain and Timing. Not sure if they will check the cam chain and timing but it has been documented. Waiting for Yamaha with a hopeful attitude.

Thoughts?

Tomato-

Has your motor been torn down and determined the cause yet ? Any pictures of the torn down motor would be great to see if that opportunity becomes available... When Yamaha finds out exactly what's going on, keep us in the loop..

 

[Hungry Tiger]

When it wudn't start, that error code made no sense. Reverted to the shop manual trouble shoot table for "no start" and valve adjustment is near the top.

 

[snakebitten]

I personally think Yamaha needs to get on the ball with this problem and put out a Tech Bulletin.
I do not like their idea of waiting until it rattles before replacing it.
I don’t remember the exact mileage [without going out in the –9*F garage to see my log book] maybe around 80,000 miles
But when Michelle and I left for Hyder, Alaska our bike was perfectly quiet at start up, by the time we returned home 6,850 miles later, I didn’t even start it again until I got the CCT replaced it was so noisy.
I feel they are playing with fire on the reputation of what has the potential of being the most reliable bike out there.

Yea, Steve, that is what probably disappoints me the most. Why sully the fine reputation that this machine has earned over something so easy to address?
It's the guys in the suits (back office suits, as well) that have no passion or personal connection for the product or service. They just have a job. It's sad.
It won't cloud my opinion, of course. But it WILL affect many others. The tolerance of pain amongst consumers is at an all time low. LOL
You step on their toes and they will BITE back. It gets personal real quick.

Again, so unnecessary. Silly Suits. 8)

 

[dirtdigger570]

A new twist on the subject! With 57,000 miles,30,000 with the startup noise, I am ready, and armed with info from this forum, to attempt to get a warranty repair for this problem. And now the noise has stopped! What do you think? Maybe the piston has rotated a little and temporarily sealed better? Before, the CC was very noisy and worrysome at startup. The CC rattling has been louder at times than others, but it has always been there since it started rattling.

I await your eager and knowledgeable responses.

dirtdigger

 

[tomatocity]

Had same prob at 52300 mi. Wud not do hot restarts, then wud not start period. Same error code for TPS. Valve adjust (first) solved it. Changed to the '14 CCT at that time. Now have 12,000 mi on it with no problems (very quiet on startup).

Funny thing... my Tenere has 52,2xx miles. what is the last three of your VIN? Mine is 027.

 

[tomatocity]

Tomato-

Has your motor been torn down and determined the cause yet ? Any pictures of the torn down motor would be great to see if that opportunity becomes available... When Yamaha finds out exactly what's going on, keep us in the loop..

Will do Jaxon. Was going to go there today but still having a problem with a nagging cough.

 

[Hungry Tiger]

Funny thing... my Tenere has 52,2xx miles. what is the last three of your VIN? Mine is 027.

"143". 2012 of course.

 

[tomatocity]

"143". 2012 of course.

They were built very close to each other.

 

[Hungry Tiger]

They were built very close to each other.

Amazing thing is the same failure mode & error message at essentially the same mileage. If you haven't done the deed, pls consider the '14 clutch basket-primary driven gear swap while it's apart.

 

[tomatocity]

Amazing thing is the same failure mode & error message at essentially the same mileage. If you haven't done the deed, pls consider the '14 clutch basket-primary driven gear swap while it's apart.

As soon as this issue is resolved I will be changing the Clutch Basket, CCT (hopefully warranty), and a ECU re-flash.