Wheelin
Active Member
I brought my 2016 S10 for a valve adjustment to an outfit called "Klass Cycles" in Fountain Valley, CA. I had my first valve adjustment a few years ago and it went flawlessly. I've also brought bike to them for minor things like adding auxilary lights, etc.
This time, I brought my bike in March 11 for another valve adjustment at 58,000 miles. I told them that I was aware of a supply chain shortage and they assured me that they had all the parts that they needed. A week passes and I call about the bike. Now they tell me that they're waiting on the valve cover gasket. When I reminded them that they had assured me that they had all the necessary parts, they claimed that they never made that statement and that I must have "misunderstood". (Unlikely.) I asked if I could retrieve the bike until all parts were in, and they responded that they already had the bike apart in pieces. So my bike was now being held hostage.
Fast forward to April 1 (April Fools for me, apparently). They tell me that the all the parts have finally arrived and they can now work on the bike. I call next week on April 7 to get status, and I was told that they hadn't gotten around to my bike yet. REALLY?!
So my plan is to go to their shop next Friday, April 15, when I'll have the day off, and I will take my truck and a motorcycle trailer. I'll take the carcass of my bike, and maybe a few buckets to haul any loose parts away. They'll likely charge me for their time in disassembling the bike and god knows what else.
Once I have the bike back, I guess I'm going to have to hit the books and figure out how to do the job myself...or sell the bike for parts. I depending on this bike as my daily commuter, so it really sucks to lose it.
I doubt that I'll have any legal recourse, but in any case, if anyone on this forum lives in SoCal, take my experience and AVOID these crooks like the plague.
This time, I brought my bike in March 11 for another valve adjustment at 58,000 miles. I told them that I was aware of a supply chain shortage and they assured me that they had all the parts that they needed. A week passes and I call about the bike. Now they tell me that they're waiting on the valve cover gasket. When I reminded them that they had assured me that they had all the necessary parts, they claimed that they never made that statement and that I must have "misunderstood". (Unlikely.) I asked if I could retrieve the bike until all parts were in, and they responded that they already had the bike apart in pieces. So my bike was now being held hostage.
Fast forward to April 1 (April Fools for me, apparently). They tell me that the all the parts have finally arrived and they can now work on the bike. I call next week on April 7 to get status, and I was told that they hadn't gotten around to my bike yet. REALLY?!
So my plan is to go to their shop next Friday, April 15, when I'll have the day off, and I will take my truck and a motorcycle trailer. I'll take the carcass of my bike, and maybe a few buckets to haul any loose parts away. They'll likely charge me for their time in disassembling the bike and god knows what else.
Once I have the bike back, I guess I'm going to have to hit the books and figure out how to do the job myself...or sell the bike for parts. I depending on this bike as my daily commuter, so it really sucks to lose it.
I doubt that I'll have any legal recourse, but in any case, if anyone on this forum lives in SoCal, take my experience and AVOID these crooks like the plague.