Just an update here...
Unfortunately, my replacement control pad did not solve my issue. I've since pulled the wiring harness out of the main CC unit and verified 12V on the hot wire. As this was the only explanation offered to why the LED would not light, I attempted to contact both my reseller (murphskits.com) and the manufacturer (Rostra).
Murphs did not respond to my email from 12 days ago. Rostra did not respond to my email from about a week ago. I called Rostra today and spoke with someone who said they cannot troubleshoot motorcycle applications at all, end of story, call your reseller. So now I've called Murphs, where I get a message that I can't leave a message and I need to send an email. I leave a voice message anyway, and send another email. What do you think are the odds that I get a response? Strange how they have no trouble processing communications with credit card numbers in them...
At this point, I'm going to reassemble the bike and see if my local mechanic can figure anything out. More money down the drain probably. Unfortunately, I expect I'll be using my right wrist for cruise control on the trip to Colorado in two weeks.