so a few post back I mentioned I broke my brand new cardo packtalk unit.... set my helmet on the seat …. and as I put my jacket on ...… as I was conversing with carrot..... I move the handle bars..... helmet rolls off seat , lands on unit , snaps the roller off. still works kind of but it does not. 300.00 out the window. after whining about it to everyone I got the idea maybe the factory could repair it . after contacting them (factory) they wanted proof of purchase.... what …. so I call cycle gear to ask about proof of purchase , started with what I did . he asked my name , then looked up my purchase , and said to me , you bought the protection , just bring it in and we will replace it..... they did , wow . all is well now..... I never buy extra warranties or protections , but this time I did . and with the replacement I bought it again..