squarebore
Well-Known Member
Hi Team,
This is my review of my recent dealings with Eastern Beaver Connections. This is my personal opinion only and I wish I had known before dealing with them and hence why I pass on MY experience.
I ordered the PC8 panel with powerlink connection for jumper cables. I ordered the wrong jumper cables and got one with a female connection that cannot be used. EBC customer service was very slow and not at all helpful except to remind me several times it was my fault. No offers to assist at cost price or anything just arrogant replies confirming my mistake.
When I asked about returning items for refund under their warranty clause I was told no because that have to be unopened and not fitted to the vehicle.
I tried to negotiate exchange parts but equally unhelpful.
With regards to product quality, it is probaly fair but not what I expected.
The service is slow by standards we now expect and pre and post customer service was rude and arrogant.
I'm sure plenty will tell me why I am wrong but this was my experience.
Sent from my SM-G965F using Tapatalk
This is my review of my recent dealings with Eastern Beaver Connections. This is my personal opinion only and I wish I had known before dealing with them and hence why I pass on MY experience.
I ordered the PC8 panel with powerlink connection for jumper cables. I ordered the wrong jumper cables and got one with a female connection that cannot be used. EBC customer service was very slow and not at all helpful except to remind me several times it was my fault. No offers to assist at cost price or anything just arrogant replies confirming my mistake.
When I asked about returning items for refund under their warranty clause I was told no because that have to be unopened and not fitted to the vehicle.
I tried to negotiate exchange parts but equally unhelpful.
With regards to product quality, it is probaly fair but not what I expected.
The service is slow by standards we now expect and pre and post customer service was rude and arrogant.
I'm sure plenty will tell me why I am wrong but this was my experience.
Sent from my SM-G965F using Tapatalk