RCinNC
Well-Known Member
I have a Zumo XT. I had some screenshots stored in the Zumo XT screenshot folder. I connected the Zumo XT to my HP Laptop running Windows 11 so I could access the screenshot folder. I can see the folder, and the icons for the screenshots; however, when I try to open the photos, I get this message on the laptop:
If that image is too small to read, the message says "Sorry, Photos can't open this file because the format is currently unsupported, or the file is corrupted."
I can't open any of the photos in the screenshot folder. I can't delete them, either; when I try, I get this message on the laptop:
If that message is too small to read, it says "1347 could not be deleted. The device has either stopped responding or has been disconnected".
I've tried this on two different computers, one running Windows 11 and the other Windows 10, with the same result. I've rebooted both computers, reset the Zumo to factory settings, changed USB cables, and made sure through Garmin Express that the Zumo had the latest software version. I know this feature worked when I first got the Zumo, and I also know that the Zumo has had a couple software updates since I got it. Has anyone else had an issue with accessing the screenhot folder?
In general I've been pretty happy with the Zumo, and this is not really a vital function, but when one thing isn't working it makes me suspect that something else might not be working. Any suggestions as to what might be causing this issue?
If that image is too small to read, the message says "Sorry, Photos can't open this file because the format is currently unsupported, or the file is corrupted."
I can't open any of the photos in the screenshot folder. I can't delete them, either; when I try, I get this message on the laptop:
If that message is too small to read, it says "1347 could not be deleted. The device has either stopped responding or has been disconnected".
I've tried this on two different computers, one running Windows 11 and the other Windows 10, with the same result. I've rebooted both computers, reset the Zumo to factory settings, changed USB cables, and made sure through Garmin Express that the Zumo had the latest software version. I know this feature worked when I first got the Zumo, and I also know that the Zumo has had a couple software updates since I got it. Has anyone else had an issue with accessing the screenhot folder?
In general I've been pretty happy with the Zumo, and this is not really a vital function, but when one thing isn't working it makes me suspect that something else might not be working. Any suggestions as to what might be causing this issue?
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