When I first got my used 2012 ST, I took it to a place in AZ I won't name but it rimes with "Hide How".
I told them I wanted the works...All new fluids, fork seals, spark plugs, air filter, brake pads, fuel injector cleaning...pretty much an overall tune up.
I told them to take their time cause I wanted it done right.
After dropping the bike off, the employee said, "it's a 9 hour job, should be done by tomorrow late evening". I reminded him that I was not pressed for time, and to please let the mechanic know that so he doesn't stress about meeting his time.
The next day I arrive to pick up my ST, and she looked horrible. Now, I'm not a nit picker, but the bike looked worse than when I dropped her off. Grease stains everywhere. Antifreeze splatter on the engine and frame. More unidentified stains on the seats (I eventually had to power wash off).and when I touched my grips, my hands were black....
I let the employee know who set this whole thing up that I was a bit disappointed the mechanic didn't take pride in his work.
He looked annoyed at my comment and then had the audacity to say "Man, this bike is hated".
He tried to convince me to let her stay another day or two to fix some recall issue that I didn't know I had. He said something about the throttle sticking and that Yamaha had a recall. He even went as far as to show me a website proving what he was saying was true.
I think that he wanted to keep her there to unscrew whatever wasn't done right in the first place. (Maybe I was just paranoid).
I paid them for the parts and labor which was way over priced ($1800) and rode her straight to the self serve car wash.
Fast forward three months later, my fork seals were leaking again. (I do not wheelie her, nor take jumps).
Since I do not own the equipment to do the work myself, I was referred to a small ma n' pa shop further away from "Hide How".
They did the work, and showed me that the seals that were put on were not the same ones I ordered. Chinese brand part number did not match the Yamaha OEM parts number on my receipt. The same happened with the brake pads. Or should I say "never" happened, since they never swapped them out. The mechanic told me I needed new pads and I told him they're three months old.
My paranoia from my earlier comment turned out to be true.
In conclusion, all of us riders have similar experiences with big name dealers. The vibe from just walking in "Hide How" that I would feel was "Look at this loser...".
I've been going the extra 15 miles to the ma n' pa shop anytime I needed tires and serious work done. They do an amazing job, and respect their customers.
If you're in the Phoenix area, and need a good reference, message me and I'll give you their info.