Where to start with the Corbin...
Well, the cover looked like this when it arrived:
Cover discolored from goodness knows what out of the box...
They have so much pride in their work at Corbin that they even work to get their logo perfectly placed...
Cosmetic crap aside, the seat would not latch. They didn't even include all the hardware that is needed. You have to move some pieces over from the stock seat, which makes it very inconvenient to swap seats. After 850 miles and a pounding with a rubber mallet, the seat started to latch. Nice quality control!!!!
At that point, it was clear that the seat was unworkable in that it sloped toward the tank in a really big way. Really unusable. It took them a month to respond to my repeated emails and calls. Then they were not open to doing much. Told them I wanted a refund. They convinced me to send the seat back for a rework. Included photos, instructions, and a request for the tech to call me to discuss the rework. Included info that I was going on a 2000 mile trip in August and needed the seat back in time. This was in early June. Crickets. Followed up with emails and phone calls for about six weeks. Nothing.
Called a final time and could not get beyond the receptionist. Left for the trip without the seat. Called and emailed from the road saying keep the seat and refund my $$. Next thing I get is an email saying the seat shipped out. That is equal to a fuck you in my book. Told them I was refusing the shipment. Since it was signature required, that would be easy... The UPS guy being a neighbor signed for it himself and left it for me. Sigh. Can't catch a break here.
Decided to be a good sport and open the package and try it out. The seat was worse than before. They had not followed my requests and had built up such a hump at the front that I literally brused my pubic bone riding the bike. The seating pocket was so far back that my arms were completely straight sitting on the bike. Now it was actually worse than before. After about another month of email and leaving messages, they finally agreed to a refund, even though that is against their policy. After 3 tries they got a carrier to pick up their P.O.S. seat, but no refund so far. Time will tell.
Corbin's customer service is the worst of any company I have EVER worked with. They are all lip service when they bother to even call or email back. They may have been good at this at some point, but not anymore. I am sure this is not the end of the story...
Looking forward to the Sargent arriving on Friday!
Rob
greg the pole said:
Hi Rob, was it a fitment issue with your corbin? I bought a front (from the forum), and later sprung for a rear (from forum). Corbin completely cocked up the design of the two seats, the rear interferes with the front, and makes it extremely hard for the front seat to latch. I wrote corbin and heard..................nothing back. thanks guys, you have a defect in your design, some one points it out, and, you carry on as normal ::010:: good job.
That rant out of the way
Front Sargent shipped out on tuesday, $25 discount and a free hat! ::014:: ::014:: ::014:: ::014::
