Need expert help!

jpward

Member
Joined
Oct 31, 2017
Messages
31
Location
Boise, ID
My Yamaha dealer replaced my rear tire, and when re-installing the wheel they did not install it properly. The mistake they made was they did not align the tabs on the speed sensor housing.
The bike was fine for 1500 miles, but the first time I activated ABS, the wheel made a grinding noise. When I looked closely at the hub there is metal shavings.
I brought it back to the dealer, and they admitted to installing it incorrectly, but they are saying the damage was caused by a blown wheel bearing.
The dealership is saying that the repair ($1200) is my responsibility.
48,000 miles on the bike.
I am wondering if the speed sensor housing being installed incorrectly could have caused the wheel bearing to come apart and cause the damage.
For those of you familiar with this, can you please share your opinion? I am meeting with the service manager soon to discuss it.
 

Jlq1969

Well-Known Member
Joined
May 5, 2018
Messages
570
Location
Argentina
If you can, send a pic to see the spacer washer .... but if the bearing broke .... it was already bad when changed the tire, they should have changed it.....or ... they put it together wrong or too tight
 

jpward

Member
Joined
Oct 31, 2017
Messages
31
Location
Boise, ID
If you can, send a pic to see the spacer washer .... but if the bearing broke .... it was already bad when changed the tire, they should have changed it.....or ... they put it together wrong or too tight
Hub, rotor, speed sensor housing, bearings, and a few other things I can't remember. The dealership said two ball bearings came out.
 

lund

Member
Joined
Jul 8, 2019
Messages
35
Location
Okanagan Valley, Canada.
Ball bearings don't just let go out of the blue. The shop when doing your tires would and should had noticed an issue with the bearing at the time. 100% guaranteed they "F'ed up" and won't own up to it.
All you need to do is put a spacer in the wrong location and it will not be long that the bearing will BREAK, not just fail. No ball bearing is design to take a side load and reassembling the wheel axle improperly WILL cause this failure 100% guaranteed.
The problem try to prove it. Too many shops today hide behind closed doors and customers are denied entry and unless you know the assembling procedure your at there mercy.
It really pays to get to know your bike and finding a good repair shop that will allow you the freedom of seeing what's the goings on.

Personally if you have to pay for it, take it to another shop and pay them. Then launch a complaint against the dealership. If it is a Yamaha dealer you can do that also through Yamaha.
What will be important is the time line and mileage from when you got the tires done to the bearing failure and the admittance of them not assembling the axle properly.
I would not pay the 1200 and not let them get away with it, without a launching the complaint.

BTW, i'am a Yamaha affiliate and in my region this is taken very seriously, it gives dealers and our product a bad name.
 

holligl

Find the road less traveled...
Joined
Nov 13, 2015
Messages
907
Location
IL
You might consider negotiating a cost split with them. Its going to be hard to prove either way.

A lesson for others getting work done by a dealer, to the extent possible, check their work. The fitting of that sensor hub notch is an easy mistake, and very easy to check.

The only work I had a dealer do on mine was the valve check. Next time I did the plugs I found they left the breather hose off. They are now out of business.

Sent from my SM-N950U using Tapatalk
 

Cycledude

Well-Known Member
Joined
Jan 29, 2016
Messages
2,402
Location
Rib lake wi
Right rear wheel bearing failed on my 2013 Tenere at 45,000 miles, multiple Yamaha dealers told me they had been unable to get the bearings from Yamaha for about a month already so I ordered two complete sets of All Balls bearings from eBay , installed one set and am now carrying the extra set along just Incase it ever happens again, I hear way to many reports of Yamaha being unable to supply simple parts ! I spent a week in a motel out in Montana waiting for a simple set of wheel bearings, that was by far the very most expensive breakdown in my life !

Since your dealer has admitted the improper installation I believe they should cover all the cost of repair, if they refuse to cover it I highly recommend climbing the ladder with your complaints. In my case all that was needed to fix it was new bearings, everything else was still good. The All Balls bearings were $35 for a complete set delivered, over the years I’ve used a lot of All Balls stuff and never had any problems with any of it.
 
Last edited:

Highwayman

Active Member
Joined
Jun 25, 2019
Messages
189
This^

The damages you described arent from the sensor plate not aligned. The plate will just simply rotate. Now if you said the sensor wires pulled out, yeah its their issue. Bad wheel bearing, nope. That plate misaligned wont cause that. They should have found a bad wheel bearing during a tire swap? Kinda a stretch. Honestly its not their bike and alot of mechanics are gonna do whats on the invoice and kick it out the door for the next one. The miles are where you should be checking em or asking the mechanic to check em while the wheels are off and not assume he will. Theres nothing to say it wasnt good when they swapped it either. Id repair what needs to be fixed and move on.
 
Last edited:

Bigbore4

Active Member
Founding Member
Joined
Oct 20, 2010
Messages
817
Location
Andover Minnesota USA
It was years ago but mine failed around 46K miles. The speed sensor disc was not a factor. Bearings can be had either OEM or aftermarket. But in my case the spacer was damaged. That's likely the bad news, none were available. The good news is they are easy for any mediocre machine shop to fabricate. You might find this helpful:

Wheel Bearing Chart Not Verified.jpg
 
Top