Super08
Well-Known Member
I bought a new S10 a couple weeks ago. After only a couple of rides and just over 400 km I had a rear spoke come off and wrap around the rim and tire when it hit the swingarm. Luckily it happened just as I had gotten home and was putting my bike into the garage so it only hit the swingarm/driveshaft twice before I stopped it and I found the nipple was laying in the driveway where I stopped to open the garage door.
I contacted the dealership and told them what happened and they were surprised and said it is definitely warranty and would contact Yamaha. I had by bike booked in the following week for its first service and they said they would have the spokes in by then. I straightened out the spoke the best I could, put it back on and torqued the rest of the rear spokes, all of which were loose. The front spokes were all tight.
Fast forward to yesterday when I rode my bike down for service to the dealer 250 miles away. No problems with any spokes coming loose since I torqued them. The dealership did the service and replaced the damaged one and rechecked the torque again which was found to be good. When I paid the bill the service rep said Yamaha wouldn't pay for the damaged spoke on my bike. They stepped up to the plate on their own and paid for a full set of spokes to replace the one on my bike out of their own pocket. This is from a smaller size dealership. Excellent service and the morals to do the right thing for the customer even when Yamaha wouldn't. So this is a big shout out to E&S Motorcycles in Fort Saskatchewan, Alberta. What they did speaks volumes to me and I thank you. ::012::
I contacted the dealership and told them what happened and they were surprised and said it is definitely warranty and would contact Yamaha. I had by bike booked in the following week for its first service and they said they would have the spokes in by then. I straightened out the spoke the best I could, put it back on and torqued the rest of the rear spokes, all of which were loose. The front spokes were all tight.
Fast forward to yesterday when I rode my bike down for service to the dealer 250 miles away. No problems with any spokes coming loose since I torqued them. The dealership did the service and replaced the damaged one and rechecked the torque again which was found to be good. When I paid the bill the service rep said Yamaha wouldn't pay for the damaged spoke on my bike. They stepped up to the plate on their own and paid for a full set of spokes to replace the one on my bike out of their own pocket. This is from a smaller size dealership. Excellent service and the morals to do the right thing for the customer even when Yamaha wouldn't. So this is a big shout out to E&S Motorcycles in Fort Saskatchewan, Alberta. What they did speaks volumes to me and I thank you. ::012::