DS Bike protection BE CAREFUL very delay delivery

firstime911

Member
Joined
Sep 19, 2019
Messages
84
Location
Bangkok, cheap beer, good party
Anyone experience order upper crash bar guard for super tenere?, I've order from them since 25/9/19, they say that the shipment is shipped on 25/10/19, i went to the courier site they provide Skynet.es tracking. Is show status "information received" since 21/10/19, but up to now nothing is change... I contact DS bike, they told me the goods should be arrive this Friday, and since then no feedback afterward.

It is normal ??
 

2talltoo

Active Member
Joined
Jan 21, 2018
Messages
267
Location
Denver, CO
I have been there, in can take up to 2 months if no issues surface. Hopefully you will have them by December. In my case the bars came intact with no damage but some of the fasteners leaked out of the box. So ACE is the place I guess.
 
Joined
Aug 13, 2019
Messages
68
I’ve contacted them quite a few times. They had to se d back the original 11 sets they had as they failed QC. They just sent out the approved units, but mine were estimated to arrive on Oct. 31st, yet no contact or delivery.

I’ve already told DS Bike that this needs a good follow up as I seriously thought about pressing g PayPal for a return as it’s been since paying in 2 Sep, with no delivery.

Sloppy not to ship with a reliable carrier.


Sent from my iPhone using Tapatalk
 

firstime911

Member
Joined
Sep 19, 2019
Messages
84
Location
Bangkok, cheap beer, good party
I contact them again and again they say they will check... check and check...
The tracking number provided is not working.
THe parcel number provided say that the item is just registered, since October. Nothing update.
 

firstime911

Member
Joined
Sep 19, 2019
Messages
84
Location
Bangkok, cheap beer, good party
So today i got feedback from the Agent they use;
DS bike told me that the product has been shipped out and should be arrived by last FRiday.
Just today, The Agent that DS bike use (pro-packlink) just response to my email; say the good hasn't even been pick up.!!!!

So you can judge from this!. I contact paypal for my refund.
 
Joined
Aug 13, 2019
Messages
68
Mine was delivered last Thursday via UPS after it was turned over by SKY.net, which is terrible. I received my gear on 14 November when Sky.net said 31 October. It’s below freezing in the garage, so I’ll be waiting for a warm up to be install.

However, I wish DS Bike had been upfront and told me the didn’t originally have the part. It would have been even better to contact me saying the parts received were not up to spec and given me the opportunity to decide if I wanted to continue he waiting.

They really need a better carrier than Sky.net.

Right now I’m riding almost 100% on highways. The stock engine guard was fine. Having the top piece is a bit overkill but I’ll do more dirt and off-road.


Sent from my iPhone using Tapatalk
 
Top