First off, let me say, I've been a State Farm customer for 20 years with the same agent. Have always had good service, only a couple of claims and they were handled without issue. Having said that...
I've been trying for a month to get an insurance policy with the correct VIN on it for my bike and am just about to lose it.
This has been going on since I first called my agent the Monday after buying the bike. I gave them all the necessary information to transfer the policy from my VFR 800 to the Tenere. Thought all was good till a couple of days later when my agent's office called and asked me to verify the VIN I'd provided, as they couldn't find the bike in Florida DMV records. I verified the VIN and it still wouldn't come up in their system as a good number. I called the dealer and had them verify that the VIN on my paperwork matched the MSO and called my agent back and told them as such. Still no good. I told them I'd copy the VIN on the bike and call again tomorrow to verify. The VIN on the paperwork matches what's on the bike, so I called my agent again to let them know. They still couldn't pull it in their system, so I gave her the number to the dealership and asked if she would call and talk to them. I called my dealer and explained the situation and my sales guy, Tony, volunteered to call my agent and talk to her directly to get things straightened out.
I verified with my agent that they had talked to the dealer, and I was covered, and that everything was fine.
I thought nothing more of it until a week later when I received my Declaration Statement and Insurance cards from State Farm with the wrong VIN and bike model listed. The last six numbers are the same, but the model is listed as a 1300cc cruiser of some model. I received them on a Saturday while my agent was closed so I called State Farm directly and told them of the situation. The customer service person was very nice, took the information, ran the VIN and said, "is that a Yamaha Super Tenere?" I verified it was and she said she couldn't understand why the agent was having as issue, would send them a message to straighten out the situation, and once again verified that even though there was a clerical error, the bike was covered.
Tonight, a week later, I get home to find a State Farm envelope in the mail. Thinking it would be my corrected insurance policy and cards I opened it to find....you guessed it...the same wrong VIN and model on a new set of cards and Declaration Statement. ::010:: ::010:: ::010::
I don't know what I need to do to get my agent to straighten this the hell out short of riding down there and threatening to change agents if his staff is too incompetent to type a VIN into the State Farm system.
Thanks for reading my vent...
I've been trying for a month to get an insurance policy with the correct VIN on it for my bike and am just about to lose it.
This has been going on since I first called my agent the Monday after buying the bike. I gave them all the necessary information to transfer the policy from my VFR 800 to the Tenere. Thought all was good till a couple of days later when my agent's office called and asked me to verify the VIN I'd provided, as they couldn't find the bike in Florida DMV records. I verified the VIN and it still wouldn't come up in their system as a good number. I called the dealer and had them verify that the VIN on my paperwork matched the MSO and called my agent back and told them as such. Still no good. I told them I'd copy the VIN on the bike and call again tomorrow to verify. The VIN on the paperwork matches what's on the bike, so I called my agent again to let them know. They still couldn't pull it in their system, so I gave her the number to the dealership and asked if she would call and talk to them. I called my dealer and explained the situation and my sales guy, Tony, volunteered to call my agent and talk to her directly to get things straightened out.
I verified with my agent that they had talked to the dealer, and I was covered, and that everything was fine.
I thought nothing more of it until a week later when I received my Declaration Statement and Insurance cards from State Farm with the wrong VIN and bike model listed. The last six numbers are the same, but the model is listed as a 1300cc cruiser of some model. I received them on a Saturday while my agent was closed so I called State Farm directly and told them of the situation. The customer service person was very nice, took the information, ran the VIN and said, "is that a Yamaha Super Tenere?" I verified it was and she said she couldn't understand why the agent was having as issue, would send them a message to straighten out the situation, and once again verified that even though there was a clerical error, the bike was covered.
Tonight, a week later, I get home to find a State Farm envelope in the mail. Thinking it would be my corrected insurance policy and cards I opened it to find....you guessed it...the same wrong VIN and model on a new set of cards and Declaration Statement. ::010:: ::010:: ::010::
I don't know what I need to do to get my agent to straighten this the hell out short of riding down there and threatening to change agents if his staff is too incompetent to type a VIN into the State Farm system.
Thanks for reading my vent...
500 duct.
