BaileyRam
Member
One of the reflectors inside one of the Rigid fog / driving lights became loose. I removed the lens to see what was going on, maybe add a little glue. I broke one of the little projector lenses in the process. I emailed Rigid asking if I could purchase a replacement lens. They couldn't do that, but they did send me out a brand new set of lights! Even though I admitted it was my fault. And even though I bought the bike used with the lights already on it, with no receipt.
I had to confirm that what customer service was telling me was true. I only had to drill through the lens of the busted light and send them pics...
Thanks Rigid! I appreciate the amazing watranty and customer service!
I had to confirm that what customer service was telling me was true. I only had to drill through the lens of the busted light and send them pics...
Thanks Rigid! I appreciate the amazing watranty and customer service!