Spaggy said:
I know of a Yamaha motorcycle with a repeated warranty fix, but then you're in Canada and I'm in the US. I guess that is a difference in the two company policies that the thread is about.
Canada & USA Yamaha Basic & Extended Warranty NOT vaild in the "Other" country
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I know of a Yamaha motorcycle with a repeated warranty fix, but then you're in Canada and I'm in the US. I guess that is a difference in the two company policies that the thread is about.
Koinz
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That's crazy, what if they didn't fix it right the first time. ???Spaggy said:
A buddy of mine had a new FJR a few years back that caused him some grief while on an extended trip through the U.S. His rear shock collapsed somewhere in the western states (can't recall which one) and there was an issue about warranty coverage, since he is Canadian, on a Canadian Yamaha, stuck in the U.S. Our local dealer (Inglis Cycle Center in London, Ont. - a great dealership) intervened on his behalf and made sure he was looked after. IIRC, Yamaha Canada ended up paying for the work. So there is some discretion, but it will always be exercised on a case-by-case basis.
Bruce
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thats really to bad ....Ducati warrenty good evereywhere !! ...not that i have one ..I own an S10 ...just saying ....Hint,Hint Yamaha !!!
Yes, it's an old thread, but I stumbled across it while looking for certain information and it can stand to be updated with facts, rather than the innuendo I see here.
Here's the story:
I abhor hearsay and, after having purchased my second FJR1300 late in 2014 I was told by someone that my warranty didn’t cover me in the US, where I spend a lot of time, so I did the obvious.
I asked the question of the manager for Customer Relations of Yamaha Canada (which is owned by Yamaha US, by the way) because they know me as ‘the guy that caused Yamaha to recall 13,000 FJRs in the US and Canada and however many more around the rest of the world – so I copy the president on everything I write and I insist that they back up their statements with engineering.
I sent the following question in March of last year.:
“Someone told me that the warranty for my Motorcycles is only good in Canada. Is that true? If so, how can that be?
I have read through the entire warranty text in the document on the Yamaha-motor.ca web site and it clearly identifies that this is a MANUFACTURER’S warranty and that authorised dealers execute the work – in fact beyond the declaration that it refers to vehicles sold through Yamaha Canada, there are no geographic constraints at all listed in the document.
I am hoping to receive a reply from you that states that what the party told me is simply improper hearsay.
After all, 90% of Canadians live within 100 miles of the US border and (in my case) I purchased a long-distance sport touring machine whose design goal is to rack up miles touring – I ride on week-ends and spend at least some of most of them during the riding season across the border in the US, so if something serious should happen to the machine while I am down there that would normally be covered by the warranty I would expect that the US dealer network would honour the MANUFACTURER’S warranty, especially since Yamaha Canada is a wholly owned subsidiary of Yamaha USA.
Obviously US riders would be interested in knowing that they would be covered in the event of a breakdown while they are travelling in Canada.
So can you please confirm the status of our warranties for my personal edification and for the information of the 2400 members of my FJR Owners group on Facebook?”
I received the following in reply:
”Canadian units are exclusively registered in Canada and the details pertaining to ownership, warranty time-frames, etc. would not be on file with our US counterpart or in Mexico or other country. An owner travelling in the USA would need to have a dealership in another country contact our US counterpart and request assistance in the unlikely event a manufacturing defect present itself while on vacation or touring. They in turn would review the claim and then contact us for verification. Many parts are identical between US and Canadian models but there are some differences and not all parts would be available in the USA (a simple example is the speedometer - they are different part numbers and settings in the states).”
That prompted this request for clarification from me:
“So, noting that speedos and (for example) the vehicle immobiliser are indeed different, how would Yamaha handle a unit where the ECU or key sensor, for example died while in the US? I could well live without a speedo until I got home (I have a navigator), but without a functioning ECU or if the machine doesn’t detect the key and refuses to start, the bike isn’t going anywhere.”"
For which I received this reply:
”Some parts are not available in other countries. In such a case your dealer would need to contact Yamaha USA and they would try and see what could be done. Every effort would be made to assist and we have shipped parts to the USA before but it's rare and often there is a considerable delay.”
This came from the horse’s mouth, so to speak and should settle any questions relating to warranty issues for riders out of their home countries, at least in North America, but most likely wherever Yamaha has a formal presence.
I return you now to your regularly scheduled programming.
Here's the story:
I abhor hearsay and, after having purchased my second FJR1300 late in 2014 I was told by someone that my warranty didn’t cover me in the US, where I spend a lot of time, so I did the obvious.
I asked the question of the manager for Customer Relations of Yamaha Canada (which is owned by Yamaha US, by the way) because they know me as ‘the guy that caused Yamaha to recall 13,000 FJRs in the US and Canada and however many more around the rest of the world – so I copy the president on everything I write and I insist that they back up their statements with engineering.
I sent the following question in March of last year.:
“Someone told me that the warranty for my Motorcycles is only good in Canada. Is that true? If so, how can that be?
I have read through the entire warranty text in the document on the Yamaha-motor.ca web site and it clearly identifies that this is a MANUFACTURER’S warranty and that authorised dealers execute the work – in fact beyond the declaration that it refers to vehicles sold through Yamaha Canada, there are no geographic constraints at all listed in the document.
I am hoping to receive a reply from you that states that what the party told me is simply improper hearsay.
After all, 90% of Canadians live within 100 miles of the US border and (in my case) I purchased a long-distance sport touring machine whose design goal is to rack up miles touring – I ride on week-ends and spend at least some of most of them during the riding season across the border in the US, so if something serious should happen to the machine while I am down there that would normally be covered by the warranty I would expect that the US dealer network would honour the MANUFACTURER’S warranty, especially since Yamaha Canada is a wholly owned subsidiary of Yamaha USA.
Obviously US riders would be interested in knowing that they would be covered in the event of a breakdown while they are travelling in Canada.
So can you please confirm the status of our warranties for my personal edification and for the information of the 2400 members of my FJR Owners group on Facebook?”
I received the following in reply:
”Canadian units are exclusively registered in Canada and the details pertaining to ownership, warranty time-frames, etc. would not be on file with our US counterpart or in Mexico or other country. An owner travelling in the USA would need to have a dealership in another country contact our US counterpart and request assistance in the unlikely event a manufacturing defect present itself while on vacation or touring. They in turn would review the claim and then contact us for verification. Many parts are identical between US and Canadian models but there are some differences and not all parts would be available in the USA (a simple example is the speedometer - they are different part numbers and settings in the states).”
That prompted this request for clarification from me:
“So, noting that speedos and (for example) the vehicle immobiliser are indeed different, how would Yamaha handle a unit where the ECU or key sensor, for example died while in the US? I could well live without a speedo until I got home (I have a navigator), but without a functioning ECU or if the machine doesn’t detect the key and refuses to start, the bike isn’t going anywhere.”"
For which I received this reply:
”Some parts are not available in other countries. In such a case your dealer would need to contact Yamaha USA and they would try and see what could be done. Every effort would be made to assist and we have shipped parts to the USA before but it's rare and often there is a considerable delay.”
This came from the horse’s mouth, so to speak and should settle any questions relating to warranty issues for riders out of their home countries, at least in North America, but most likely wherever Yamaha has a formal presence.
I return you now to your regularly scheduled programming.