s.ga.rider
Well-Known Member
I placed my order and received the bags/rack in approximately 3 weeks. It appears by the shipping label that it was shipped from china to Brooks in California, then shipped to me. I was not impressed with fed ex. They left the package in the middle of my porch for everyone to see. $850 could have walked away very easily.
The items were packed well but even so I had damage to the rear outside plastic protector. This didn't instill much confidence in it holding up in a drop. I called the company and they offered to ship the piece and refund $50. Awesome
The side racks mounted fine even though it had no instructions and the mounting hardware didn't match the bike. A trip to lowes and $12 provided the necessary bolts. The problem came from the rear support. I had to bend the rear fender back to get it to fit.
The other issue I had with the racks is they are not powder coated, just painted. Any nick with a wrench was instant paint removal.
I mounted the right side bag and The locking nut would not hold the wheel in place. Luckily I had some washers to make up the gap
I tried to mount the left bag and could not get it on the rack for the life of me. I took pictures and sent them to Brooks and they advised me that the sent the wrong bags. A check of the packing slip showed BMW gs 1200..... They sent me return labels to send the boxes back. Even though the rear support bent the fender out ( no other way for it to fit) it was the correct set of mounts. After all the issues and the quality of the paint, I decided to ask for a refund. I will say the customer service was great. No issues at all with the refund or them offering a discount for me fixing the broken corner(which is riveted on). I ended up going with mosko moto 35l backcountry bags. I can't recommend Brooks from My experience and I'm saying that from my experience only.
The items were packed well but even so I had damage to the rear outside plastic protector. This didn't instill much confidence in it holding up in a drop. I called the company and they offered to ship the piece and refund $50. Awesome
The side racks mounted fine even though it had no instructions and the mounting hardware didn't match the bike. A trip to lowes and $12 provided the necessary bolts. The problem came from the rear support. I had to bend the rear fender back to get it to fit.
The other issue I had with the racks is they are not powder coated, just painted. Any nick with a wrench was instant paint removal.
I mounted the right side bag and The locking nut would not hold the wheel in place. Luckily I had some washers to make up the gap
I tried to mount the left bag and could not get it on the rack for the life of me. I took pictures and sent them to Brooks and they advised me that the sent the wrong bags. A check of the packing slip showed BMW gs 1200..... They sent me return labels to send the boxes back. Even though the rear support bent the fender out ( no other way for it to fit) it was the correct set of mounts. After all the issues and the quality of the paint, I decided to ask for a refund. I will say the customer service was great. No issues at all with the refund or them offering a discount for me fixing the broken corner(which is riveted on). I ended up going with mosko moto 35l backcountry bags. I can't recommend Brooks from My experience and I'm saying that from my experience only.
