Help please, 18 hours labor? Valve Adjustment & oil, coolant change?

[mtnlove]

In my previous life I was a service manager. There is a labor guide for everything. If the book states 4.5 hours you charge 4.5 X your hourly rate. If you give the job to your worst tech and it takes 6.5 hours, you charge 4.5 hours. If you give the job to your best tech and it take 3.5 hours, you charge 4.5 hours. It's that simple.

It would be impossible to write an estimate without these guides, as nobody has done everything to every model let alone remember how long it took.

I have not had a dealer work on my bike but understand the flat rate idea.  Since the OP gave them a list of things to do would they charge it for the time specified for each job even though that particular job, i.e. replacing the air filter if the air box is already exposed for the valve check?

[PAULIBIKER]

I have not had a dealer work on my bike but understand the flat rate idea.  Since the OP gave them a list of things to do would they charge it for the time specified for each job even though that particular job, i.e. replacing the air filter if the air box is already exposed for the valve check?

An inexperienced or dishonest service manager might. I had a new service writer try and charge a customer for a tire rotation when we were already balancing the tires. Some service writers just do know, but I like to believe all service managers do. 

[DryRider]

My service manager called me...we talked about parts and labor. I was treated well. Thank you for the feedback.

[Gigitt]

My service manager called me...we talked about parts and labor. I was treated well. Thank you for the feedback.

And... the outcome of discussion was...